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The Internet in the Workplace: How New Technology Is Transforming Work, by Patricia Wallace
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The Internet, and all the netcentric innovations that emerge from it, have transformed the workplace and our working lives in a very short time. The net added a window to the world on worker's desks, and made 24 by 7 connectivity to the workplace a reality--blurring the line between work and time off. It triggered new styles of teamwork, new leadership challenges, new modes of communicating, new job roles and employer-employee relationships, and new, alarmingly effective tools for workplace surveillance. The capabilties offered by netcentric technologies might seem to eliminate completely the need for a physical workplace, but the workplace remains, partly because the virtual, and in fact, the physical appearance of a typical office looks about the same. Nevertheless, the psychological characteristics of the workplace have changed considerably. Workers, from the mail room clerk to the CEO, are learning new skills--to employ on the net's power but avoid the egregious blunders that the net so dramatically amplifies. In The Internet in the Workplace, Patricia Wallace demonstrates how netcentric technologies touch every kind of workplace, and explores the challenges and dilemmas they create. Patricia Wallace is Director, Information Technology and Distance Programs at the Center for Talented Youth, Johns Hopkins University. Wallace's background and career span the disciplines of information technology, psychology, education, and business. Her recent book, The Psychology of the Internet (Cambridge, 1999) has been translated into nine languages. Wallace's work has been featured often in the media, including MSNBC, CNN, ABC News, the BBC, NPR, USA Today, and the Washington Post.
- Sales Rank: #3547984 in Books
- Brand: Brand: Cambridge University Press
- Published on: 2004-02-02
- Original language: English
- Number of items: 1
- Dimensions: 8.98" h x 1.10" w x 5.98" l, 1.25 pounds
- Binding: Hardcover
- 316 pages
- Used Book in Good Condition
Review
"[P]rovides fascinating insights into how we view our role in society and our work. This book is worth a read." Online
"Wallace has developed expertise on the links between technology and human behavior." Minneapolis Star Tribune-Metro Ed.
"This book comprehensively examines the effects of the Internet on workplaces." Public Administration Review
"...good introduction to the myriad new issues and reconfigured challenges arising from this new technology with respect to telecommuting, e-commerce, electronic communications, personal boundaries, career paths, leadership paradigms, customer relationships, employee rights, security of information and knowledge, continuing education, and preparation for more coming changes....Recommended." Choice
"...groundbreaking..." USA Today
"This book is critical reading for anyone interested in what the Internet really signifies for people. If you've already read what some other authors have penned about the Internet and the new era in civilization it represents, this book may serve to reeducate you." Bloomsbury Review
"An expansive overview of online behavior--from deception and aggression to altruism and romance--as well as of the elements that make the Internet 'addictive.' This is a well-organized and accessible primer on the impact of the Internet on social and workplace dynamics." Publishers Weekly
"Patricia Wallace's survey of psychological issues related to the use of the Internet is simply the best overall book about the topic. Detailed, yet highly accessible..." First Monday
"Provides a well-researched overview of how the Internet influences the physical and social environments of organizations where people are employed....An important primer for those of us who consult with connected organizations....A well-researched, concise perspective of the technological revolution that is currently sweeping the workplace and much of society at large." Contemporary Psychology
Most helpful customer reviews
0 of 0 people found the following review helpful.
Very good book for programmers like me
By Bovlk
Being a long-time computer programmer, I really appreciated this book. It's written with a good understanding of the technical background and provided me with a lot of knowledge of the associated psychological, social, legal and other aspects of using internet in the workplace, as well as links to further study them. Personally, I found two parts the most interesting. The first is the discussion of media richness, i.e. the differences between e.g. text messages, email, phone calls, video calls or personal meetings, with text messages missing many clues like voice tone, urgency etc., or even facial gestures in case of video conferences. The second is the discussion of psychology of virtual teams that seldom, if ever meet personally, and the requirements for such teams to succeed. Both reminded me to buy a webcam, which allowed me to use facial and even hand gestures in talks - something I found I was really lacking in the long Skype calls with others.
The book also provides many, many interesting links. Although some of them may be outdated by now, it at least gave me glance on where to look for further study.
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